Skip to main content

Retrieving SpanBox Logs

Published: 2022-12-20      Revised: 2025-01-15

Support has requested a log due to a Reported Issue:

  1. Insert a USB into the SpanBox5.
  2. On the Home screen, tap Copy Logs to USB.
  3. Select the desired date range.
  4. Tap OK.
  5. Wait until the All Done – Finished copying log files to USB prompt appears.
  6. Tap OK.
  7. Remove the USB from the SpanBox5 and connect it to a computer.
  8. Send Support the requested log file: YYYYMMDD_SB5-xxx_Cal5.log (or YYYYMMDD_SBL530-xxx_Cal5.log)
  9. Send the requested log file to support@ldartools.com.