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Non-Critical Self-Check Issues

Published: 2022-06-23      Revised: 2022-06-23

  1. If this is a charge or battery issue:

    1. Ensure the units are on chargers overnight.
    2. If the battery shows Uncharged after 12 hours on the charger, connect to the phxApp.
    3. Run a self-check and report an issue on the Customer Portal.
    4. Attach the phx42 logs from the SpanBox5 to the Customer Portal.

  2. If this is a heater issue:

    1. Connect to the phxApp.
    2. Run the self-check and report an issue on the Customer Portal.
    3. Attach the phx42 logs from the SpanBox5 to the support ticket.