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LDARtools Customer Portal: Getting Started

Published: 2026-07-21      Revised: 2026-07-21

LDARtools Customer Portal — Getting Started

The LDARtools Customer Portal is your self-service hub for hardware support, equipment orders, and phxApp self-checks.

Portal URL: portal.ldartools.com/helpdesk

What you can do in the portal​

  • Submit and track hardware support requests (phx42, SpanBox, accessories)
  • Place orders for accessories and replacement parts
  • Run phxApp self-checks

How to access the portal​

  1. Go to portal.ldartools.com.
  2. Sign in with your LDARtools credentials.

phxApp self-checks​

  1. Log in to the portal.
  2. Select phxApp from the menu.
  3. Follow the on-screen prompts to connect your device and run the check.

Software support (Chateau)​

Chateau software issues are handled separately. Submit a ticket at support@ldartools.com, or use the Help menu inside Chateau.